Custom and personalized orders
We can customize some items, please send us an email about your inquiry at hola@guelaguetzadesigns.com

Sizing details
We add measures and details to the listing. If you don't see this information please reach out via message.

Care instructions

Washing instructions are included with your order. We highly recommend hand wash for most of our items, unless the description of such item says is microwave and dishwasher safe. 

Wholesale availability
We do offer wholesale prices, please send us a message with item name, quantities, required date and zip code. We highly recommend to check out Wholesale FAQ's in this link. 

The item didn't fit, can I exchange it?
Yes, we are happy to help you with an exchange. Buyer is responsible to cover shipping fees to get the item back and also to ship the replacement.

My order shows delivered, but I didn't receive it. What should I do?
We recommend to first check with neighbors to see if the mailperson misplaced the package. If you are unable to find it, next step is to check with your mailperson and local post office. They should be able to help you out as the carrier is fully responsible for the package once the seller handles the package to the carrier.

Keep in mind if you selected USPS- First class service, this service does NOT have insurance in case of any loss or damage and we will not be able to submit a claim in your behalf. 
USPS- Priority services and other carriers has insurance of up to $100, if the order is over $100 we highly recommend to pay additional insurance to cover any loss/damages.

My order was return to the seller, what are the next steps?
We will contact you as soon as the package returns to us. If the buyer entered an incorrect address, we will need to collect shipping fees again in order to ship the item back.

If seller is unable to collect shipping fees, we will cancel the order after 3 failed contact attempts and we will charge 30% re-stocking fee.

I'm ordering multiple fragile/bulky items and my shipping rate is higher than expected, what should I do?
Send us a message via email at shipping@guelaguetzadesigns.com with a screenshot of your cart and zip code, sometimes we are able to get a better shipping rate with other carriers.